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Job Details

Escalation Engineer Orchestrator and Web GUI

Company name
Silver Peak Systems, Inc.

Santa Clara, CA

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Why Silver Peak:Silver Peak is at the forefront of Software-Defined Wide Area Networking (SD-WAN), an exciting and disruptive trend in the networking industry. Silver Peak’s large customer base uses our solution to effectively connect their remote users to applications. We are growing rapidly and are expanding our engineering team at (HQ) Santa Clara to help support our growth.Who we are looking for:We are looking for an Escalation Engineer for Silver Peak System’s cloud hosted Network Management family of products. You will be a member of our software engineering team and work closely with Silver Peak customers and technical support team. Your key responsibility will be to ensure a high degree of customer satisfaction among our Fortune 500 customers.What you will do:Handle escalated, complex technical issues and maintain ownership until resolved to the customer’s satisfactionEngage with customers, analyze deployments, collect evidence and actively seek solutions to the problems escalatedCreate and maintain lab environment to reproduce and analyze reported issuesWork closely with developers to find root cause, work arounds, and develop patchesHandle escalations related to Silver Peak’s cloud hosted network management solutions including web portal for delivering updates to appliances, orchestration engine for provisioning/monitoring and applications such as SNMP, Syslog, Flow exporter, etc.Provide critical bug fixes, develop tools and prepare proposals for refactoring featuresWhat you need to bring:Problem-solving skills, tremendous self-drive and complete ownershipSolid hands-on experience in some of the technologies such as cloud, web applications, databases, TCP/IP, Firewall, IP security, Routing, Switching, Load balancers, etc.Strong verbal and written communication skillsYour Experience & Education:4 – 10 years of development experience in Linux, web applications, databases and scripting languagesPrior experience in handling customer escalationsB.S. in CS, IT, ECE, EE or equivalent required, M.S. preferred

Company info

Silver Peak Systems, Inc.
Website :

Company Profile
WAN acceleration reduces the amount of traffic sent across the Wide Area Network (WAN) and delivers information locally whenever possible. This improves the costs associated with application delivery from staffing, infrastructure and facility costs to expenditures in application software and WAN bandwidth. In addition, WAN acceleration protects investments in business critical applications by ensuring that they meet end user performance objectives, and it minimizes risk of exposure by improving the performance and reliability of data backup, replication and recovery. As a result, WAN acceleration provides an extremely rapid return on investment, plus the intangible benefit of increased end user productivity and unsurpassed IT satisfaction.

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