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Biloxi, MS

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Description JOB TITLE: Casino Services Representative DEPARTMENT: Casino Services REPORTS TO: Casino Services Supervisor JOB SUMMARY: Provides excellent guest service and playeru2019s club related functions for all Total Reward card members.Performs monetary transactions for all casino customers.Cashes checks, chips, coins, and coupons.Issues Jackpots to the slot department. Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls. Essential Duties and Responsibilities include the following; other duties may be assigned, as necessary. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Function as a general cashier; based upon business demands, ability, and experience while taking care of all Total Rewards related functions. Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet. Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required. Maintain the accountability of the cashiers' cage in accordance with Harrahu2019s Gulf Coast internal controls, requirements of the State Gaming Commission, and internal policies and procedures. Create exciting atmosphere for guests, following all Spotlight behaviors. Makes suggestions to improve Customer Service within the department. Data entry into CMS ensuring accuracy on all accounts. Assist in preparation of reports as requested. Responds professionally and calmly in all situations. Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program. Maintain confidentiality of all matters regarding guests, team members, and the business operation. Must know and understand u201cTitle 31u201d and cross train in all areas. Qualifications QUALIFICATIONS: Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next.Creates an atmosphere of luck and celebrates customer wins.Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting. Education and/or Experience: High school diploma or general education degree (GED) and one to six months related experience and/or training; or equivalent combination of education and experience. Employee Status :Regular Job Level :Individual Contributor Travel :No

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