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Asian Executive Casino Host - Chinese

Location
New Orleans, LA

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Description JOB SUMMARY: Responsible for ensuring that our guests enjoy a favorable gaming experience, taking care of guestsu2019 needs and acting of the guestsu2019 behalf to secure information and/or reservations at our property and off property events. Develops and maintains excellent rapport with qualified customers. Attracts, develops, and retains new players through personalized service.Responsible for the development of the program to increase player worth while staying within established comping guidelines. KEY JOB FUNCTIONS : u00b7Enroll new potential VIP level customers into the Total Rewards database using appropriate procedures u00b7Must meet or exceed measurable objectives and quarterly targets u00b7Use effective and efficient customer service skills u00b7Maintain player accounts with special attention to detail u00b7Make prudent decisions, within department guidelines, regarding complimentaries u00b7Handle room reservations for players in an appropriate and professional manner u00b7Arrange special services for quality customers u00b7Participate in property events and promotional activities u00b7Assist with and host Asian and non-Asian events and tournaments u00b7Apply effective telemarketing skills through use of the PCS u00b7Meet or exceed monthly PCS to Dou2019s quota u00b7Attend Host meetings and Asian marketing meetings u00b7Work on casino floor during assigned hours and assist Asian players with buy-ins, room and event reservations, and service related issues u00b7Must use highly effective verbal, written, telemarketing and communication skills when dealing with new and assigned players u00b7Understands competitive environment and can promote and explain Harrahu2019s benefits and features. Gives feedback to the appropriate department as new competitor information is acquired. u00b7Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records and lists. u00b7Collaborates with work-group and all support departments to ensure player satisfaction. Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals. u00b7Actively seeks out target players and signs them up for Total Rewards. Informs new prospects about benefits of Total Rewards program. Represents the company at external functions and special events. Plans, schedules and arranges visits to Harrahu2019s for selected individual guests Qualifications EDUCATION and/or EXPERIENCE: u00b7College degree or equivalent preferred. u00b7Three to five years in player development, casino marketing, or casino operations. QUALIFICATIONS: u00b7Excellent verbal and written skills in English; Bilingual - Chinese fluent. u00b7Proficiency in PC operations including Windows, Word, Excel, and email u00b7Knowledge computer programs u00b7Good organizational skills; able to handle many projects at one time u00b7Ability to maintain composure under all circumstances u00b7Ability to maintain the strictest confidence regarding all information concerning Harrahu2019s and its guests u00b7Ability to resolve guest problems so that both the guest and casino are pleased with the outcome u00b7Must possess sales personality, aptitude and focus u00b7Must be able and willing to work various days and shifts, and long hours as required u00b7Strong interpersonal and telephone skills u00b7Must be 21 years of age and able to obtain a Gaming License u00b7Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business u00b7Acts as a role model to other Team Members and always presents oneself as a credit to Caesars Entertainment and encourages others to do the same. u00b7Adheres to all regulatory, company and department policies and procedures PHYSICAL, MENTAL and ENVIRONMENTAL DEMANDS: u00b7Manual dexterity to use computer u00b7Ability to grasp, finger dexterity, use repetitive hand motion u00b7Ability to hear, speak, read, see and write u00b7Ability to sit, stand or walk for extended periods of time u00b7Must be able to move quickly around entire property u00b7Must be able to lift and/or carry objects weighing up to 10 pounds. u00b7Must be able to continuously maneuver around office, including the ability to bend, crouch, kneel, twist and work at a desk. u00b7Must be able to correspond via telephone and computer e-mail. u00b7Must be able to respond to visual and auditory cues. u00b7Must be able to speak, read, write and understand English and Vietnamese. u00b7Must be able to respond calmly and make rational decisions when handling customer needs and concerns. u00b7Must be able to work independently with minimal supervision. Positions that have contact with the public require the ability to work in a noisy environment.Also, non-public contact positions may be required to enter public areas from time to time, in connection with their duties, and may be subject to the same environment. Employee Status :Regular Job Level :Individual Contributor

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