Caesars Entertainment Corporation, LLC
HARRAH’S JOLIET CASINO & HOTEL – For seven straight years, Harrah’s Joliet was named one of Chicago's 101 Best And Brightest Companies To Work For!
Caesars Entertainment, is the world's largest provider of casino entertainment, with 50-plus destinations in the U.S., Canada and abroad. Our 60,000 employees are a diverse, committed team of people who strive for excellence each and every day. At Caesars Entertainment, we understand everyone has special talents. We strive to help individuals make the most of their abilities in the pursuit of their career goals. After all, energy, excitement and entertainment are what make Caesars the leader in the hotel and casino industry. Join our team!
The Executive Host’s foremost role is to act as the primary growth engine for VIP marketing, owning outbound sales telemarketing to a broad range of Harrah’s customers. In this role, you will develop strategic relationships with customers in key feeder markets for whom you direct account development and drive business to casino properties – consistently converting sales activities into casino trips with a seamless hand-off to the on-property service team. Executive Hosts will exude an exceptional motivation to serve while building rapport through commercial awareness and anticipating customer needs in creation of their pre-trip itinerary. As an intuitive and creative problem solver, you will constantly strive to delight our guests and be confident in your ability to meet goals set forth by the management team.
The ideal candidate for this position will be resilient, tenacious, and committed to personalizing interactions to drive performance that is highly measured. To be best positioned to succeed, candidates should have a keen sense of personal ambition, excellent telephone communications skills, and the ability to engage others to commit to action.
Responsible for developing and maintaining coded player block through direct mail, email, telemarketing, and leveraging databases.
Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned cities.
Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail, and customer point-of-service support to actively recruit VIP players
Ensures seamless hand off of guest pre-trip itinerary for flawless on property execution by VIP Hospitality Team.
Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.
Responds to and consistently meets the needs of clients.
Supports and cultivates new ideas and methods to deliver business solutions.
Identifies ways to increase efficiencies or improve product or service.
Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
Prepares project plans that aid in moving project forward.
Must be knowledgeable of all happenings on property and in market.
Keeps track of existing products/services and/or progress on new initiatives.
Develops skills to handle increasingly complex matters.
Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
Politely gives consistent, timely and accurate information and finds answer when unsure.
Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
Three to five years experience casino/hotel, customer service, host or other account management experience preferred (Luxury service experience preferred).
College degree or equivalent experience preferred.
Flexibility with scheduling to include nights, holidays and weekends.
Proficient in Microsoft Office.
Must be detail oriented and thorough.
Must have excellent communication skills.
Total Compliance with all Internal Controls and Policies as required.
Must be eligible to obtain an Illinois Gaming License – Level 3 through the Illinois Gaming Board.
Internal candidates must meet Harrah’s Joliet transfer eligibility requirements.
Be mobile enough to move without restriction throughout the casino, up and down stairs frequently.
Walk and stand for long periods of time.
Operate a computer.
See to operate a computer screen and verify customer bonus point/comp accounts.
Tolerate noisy, stressful environment.
Lift a minimum of 20 pounds.
Must be able to hear to respond to P.A. system, radio, etc. Can be augmented with a hearing aid.
Use telephone and radio to communicate during entire shift as needed.
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks are performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments).
As a part of Harrah’s Joliet Casino & Hotel’s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Harrah’s Joliet Casino & Hotel is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.
Apply for this job at https://harrahsentertainment.contacthr.com/59789366
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Caesars Entertainment Corporation, LLC
Website : https://www.caesars.com
Caesars Entertainment Corporation is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now operates casinos on three continents. The company's resorts operate primarily under the Harrah's®, Caesars® and Horseshoe® brand names. Caesars also owns the London Clubs International family of casinos. Caesars Entertainment is focused on building loyalty and value with its guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars is committed to environmental sustainability and energy conservation and recognizes the importance of being a responsible steward of the environment.