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Turning Stone Resort Casino-Player Services Representative
Turning Stone Resort Casino, LLC.
Oneida, NY
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Job Details

Keno Writer-Turning Stone Resort Casino

Company name
Turning Stone Resort Casino, LLC.

Oneida, NY

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Keno Writer-Turning Stone Resort Casino

Job Description:

1. Accepts guest ticket and wager and accurately verifies keno ticket before processing.

2. Efficiently writes keno tickets to ensure sales and promote fast moving games.

3. Maintains an average of 10 games per hour per shift.

4. Accurately conducts monetary transactions including making change, paying out wins and conducting money exchanges throughout the entire shift and at closing.

5. Remains in assigned area and immediately responds to any guest questions and/or concerns.

6. Consistently monitors assigned area for cleanliness and stocking of caddies at assigned station.

7. Consistently checks all paperwork for accuracy. Receives fewer than 9 audit exception reports in a one year period.

8. Maintains an understanding of keno runner functions and demonstrates ability to perform tasks as requested.

9. Consistently calls, verifies and closes games in a timely fashion.

10. Maintains an awareness of the status of keno runners each game to ensure runner tickets are written prior to closing the game.

Job Requirements:

1. High school diploma or GED.

2. Previous experience as a cashier or in a guest service position preferred.

3. Must be able to interpret tickets and brochures to assist guests.

4. Must possess mathematical ability; addition and subtraction to accurately pay and collect funds for guests.

5. Provides constant interaction with guests; collects tickets, writes and returns tickets to guests.

6. Must be able to operate a keno writer station, microphone and radio.

7. Must be able to speak and understand English to assist guests daily.

8. Must be able to read guests tickets regarding play amount, games desired and funds received.

9. Must be able to work evenings, weekends and holidays as required.

Company info

Turning Stone Resort Casino, LLC.
Website :

Company Profile
A premier four-season, destination resort in Upstate New York, the Oneida Indian Nation’s Turning Stone Resort Casino is conveniently located about 30 miles east of Syracuse at NYS Thruway exit 33. Turning Stone was named “Most Excellent Golf Resort” in 2010 by Condé Nast Johansens. The Academy of Country Music named Turning Stone “Casino of the Year” in 2009. The resort offers world-class gaming, golf, entertainment, accommodations and spa facilities, and has earned AAA Four Diamond ratings for The Lodge, The Tower Hotel, and Wildflowers restaurant.

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