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Box Office Ticket Agent QUD

Location
Las Vegas, NV

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Description Caesars Entertainment is the world's most geographically diversified casino-entertainment company. Since its beginning in Reno, Nevada, more than 75 years ago, Caesars has grown into a family of affiliated resort casinos on four continents. Caesars-affiliated casino resorts operate primarily under the Harrah'su00ae, Caesarsu00ae and Horseshoeu00ae brand names.Affiliates of Caesars also own the World Series of Pokeru00ae and the London Clubs International family of casinos.The Caesars Entertainment familyu2019s success is a result of an unblinking focus ofbuilding loyalty and value with guests through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. Caesars and its affiliates are committed to environmental sustainability and energy conservation and recognize the importance of being a responsible steward of the environment. Team members of the Caesars family of resort casinos are driven by our Mission, Vision, and Values.We take great pride in living our values Integrity, Service with Passion, Celebrating Success, Diversity, Caring Culture, and Ownership every day.Our mission u201cWe inspire grown-ups to playu201d fuels our passion for an exciting guest experience and a rewarding career.If you have the desire to create memorable experiences, personalize rewards and delight every guest, every team member every time, we invite you to explore our dynamic yet unique career opportunities. JOB SUMMARY: As a Box Office agent you will be responsible in assisting guests with their show ticket needs. Additionally, Box Office agents are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest show complaints. Generates revenue by selling and issuing show tickets directly to guests at the Box Office and via telephone. Efficiently makes reservations and issues tickets for off-site ticket vendors. Responsible for collecting funds/documentation for tickets. Works closely with VIP Services, Promotions, and Sales departments. Works as a Reservation Clerk as scheduled. Effectively presents information and responds to questions from other departments, customers, managers, Lead Box Office Clerk, and general public. Creates and maintains a positive work environment. ESSENTIAL JOB FUNCTIONS: Process show ticket transactions for guests Assist guests with questions about the city and property Maintains and Upbeat and Positive attitude at all times Responsible for being apprised of current events in hotel to assist guests Acts a liaison on behalf of the guest to expedite guest requests Maintains a professional and courteous attitude towards all guests (internal and external) Anticipating guests show needs and guest expectations QUALIFICATIONS: High School graduate or equivalent is required.Minimum one-year customer service experience required.Must be able to type at least 25 wpm. Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequqently changing conditions. A working knowledge of Ticketmaster or other Ticketing system required. Must be able to effectively discipline co-workers and provide a positive role model for the Team.Must be able to work any day of the week and any shift.Must present a well-groomed appearance and friendly demeanor. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainmentu2019s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS: Required to sit, use hands to finger coordination/handle/feel, reach with hands, arms; talk and hear.Occasionally will stand, walk, climb/balance, stoop/kneel/crouch/crawl and taste and smell.Occasionally will need to lift up to 25 lbs.Required to use close and ability to focus vision.Frequently will need to use distance, color, peripheral and depth vision.Occasionally the work environment will be wet or humid and contain moving parts.Occasionally the work environment will contain fumes or airborne particles and toxic or caustic fumes.The noise level occasionally will be very loud. Qualifications Disclaimer : This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical developments). The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainmentu2019s employment process, finalist candidates will be required to complete a drug test and background check prior to an offer being extended.Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status. Employee Status :Regular Job Level :Entry Level

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