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Job Details

Customer Service Representative

Company name
West Music Company

Coralville, IA

Date Last Verified
Jan 11,2018

Posted on
Jan 10,2018

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The heart and soul of what we do at West Music is encouraging people of all ages and abilities to Play Now. Play for life. Customer Service Reps (CSR’s) are members of the General Music department, and spend their days making a difference by providing a friendly voice and accurate product information to customers. We believe that the best customer service is a personalized experience, and our CSR’s deliver just that – an opportunity for customers to begin or enhance their music experiences by working with a real, live person to select the products and service that best meet their needs.We form partnerships with our customers (who traditionally are educators and school administrators, but really, we interact with anyone who is looking for the best in general music products) to uncover solutions to their music needs. Acting as trusted advisors to our customers, our CSR’s typical day consists of any combination of the following sample activities:Job Responsibilities include but aren’t limited to the following:Answer incoming calls\/email from customers, use your problem-solving skills to quickly assess customer needs, and provide solutions and suggestions for their music needs.In order to provide the best service in the quickest manner, you will modify and maintain accurate customer information in appropriate customer tracking programs.Think like a customer - proactively suggest add on items that they will need to create a better music making experience, up-sell the customer, suggest alternative products based on cost, availability, and\/or specifications, and cross sell based on customer needs.Generate new and repeat sales by providing product, pricing, and technical information in a timely manner to prospective or former customers.Collaborate with other West Music associates and departments when receiving customer feedback regarding products, packaging, shipping, or billing methods and procedures to prevent future customer issues.Assists as needed for convention and workshop order entry.Basic Job requirements:Commitment to providing the best customer service. May be demonstrated as 6 months – 1 year prior customer service experience (either face to face or telephone customer service).How is your handwriting? We hand write multiple thank you notes daily.Bachelor’s degree in Music, Business, or related field is desired.Key Competencies:Service focused – uses effective listening skills, strong interpersonal and communication skills, strives to deliver great service to customers and co-workers at all timesTeam

Company info

West Music Company

Company Profile

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