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Job Details

Senior Executive Casino Host

Company name
Harrah's New Orleans

Location
New Orleans, LA

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Come Do Your Best Work Here! Caesars Entertainment Corporation is the world's largest casino entertainment company. Since its beginning in Reno, Nevada more than 70 years ago, Caesars has grown through development of new resorts, expansions and acquisitions, and now owns or manages casino resorts on four continents The company's resorts operate primarily under the Harrah's, Caesars and Horseshoe brand names; Caesars also owns the London Clubs International family of casinos and the World Series of Poker.

Caesars Entertainment is focused on building loyalty and value with its customers through a unique combination of great service, excellent products, unsurpassed distribution, operational excellence and technology leadership. We concentrate on building loyalty and value for our customers, employees, business partners, and communities by being the most service-oriented, technology-driven, geographically-diversified company in gaming.

At Caesars Entertainment, over 70,000 employees each make a unique contribution to your experiences, and to our ultimate success. From nurturing a sense of team with co-workers, to improving the quality of life in their communities, Caesars sets the standard of excellence in the gaming industry with employees who are devoted to delivering truly great service. Our employees are critical to our success.

The Senior Executive Casino Host’s foremost role is to own all aspects of strategic relationships with a specific group of 300-500 VIP players for whom they direct account development, relationship building and service while on property. Your over arching purpose in this role will be to develop a lasting, growth-oriented relationship with each customer through a combination of in-person and on the phone sales activities. To accomplish this goal you will have a variety of technical tools and property partners as your support. As a member of this team, you will be the first line of contact with a property’s very best guests; exuding an exceptional motivation to serve while exhibiting a unique blend of gregariousness and graciousness. An intuitive and creative problem solver, you will strive to delight our guests, be committed to proactive service recovery and be skilled in social awareness.

The ideal candidate for this position will be resilient, tenacious, and have a passion for service in a customer facing role as well as the ability to develop relationships via the telephone. To be best positioned to succeed, candidates should have a keen sense of personal ambition and the ability to engage both their customers and their team members to commit to action.

ESSENTIAL JOB FUNCTIONS:

Responsible for generating casino revenue through development of VIP accounts while maximizing existing revenue streams utilizing our active databases and implementing creative marketing programs.

Builds loyalty among valued VIP customers by developing relationships effectively utilizing marketing and upscale sales techniques.

Maintains relationships with VIP guests through personal contact by phone and in person with the ultimate goal of maximizing gaming revenue goals as set by the management team.

Works to utilize transportation resources, including 30-seat jet, corporate jet, direct mail to actively recruit VIP players.

Significant amount of time customer facing; participating in special events and social functions.

Anticipates, responds to and consistently meets or exceeds the needs of guests including, but not limited to, transportation and accommodation arrangements.

Coordination as needed with VIP Hospitality team to lead to successful delivery of pre-trip itinerary; leveraging partnerships throughout the property (Gaming, Hotel, Food & Beverage, etc.) to maximize smooth, high end service delivery.

Establishes, coordinates, and leads both on and off-property VIP events.

Handles difficult guests and situations in a calm, professional and prudent manner.

Fully empowered with comping authority.

Fully complies with all applicable rules, regulations, laws and policies, and conducts themselves with highest levels of integrity and honesty.

Responds to and consistently meets the needs of internal clients.

Supports and cultivates new ideas and methods to deliver business solutions.

Identifies ways to increase efficiencies or improve product or service.

Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.

Keeps track of existing products/services and/or progress on new initiatives.

Stays up to date with the latest developments in the industry, current market trends and all on-property and competitor events.

Develops skills to handle increasingly complex matters.

Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.

Politely gives consistent, timely and accurate information and finds answer when unsure.

QUALIFICATIONS:

Three to five years experience casino/hotel, customer service, host or other account management experience required (Luxury service experience preferred).

College degree or equivalent experience preferred but not required.

Ability to think independently in making decisions to maximize customer service experience and program profitability.

Ability to effectively manage time and perform multiple tasks simultaneously.

Must be proficient with customer Point-of-Service systems.

Excellent interpersonal, communication, problem solving and analytical skills required.

Must have excellent customer service skills.

Must have a systematic and process oriented mindset to ensure seamless end-to-end customer experiences.

Excellent networking abilities.

Avid member of the local community, including commercial and industry awareness.

Must present a well-groomed professional appearance.

Must be able to listen and respond to visual and aural cues.

Must have excellent oral and written communication skills.

As part of Caesars Entertainment’s employment process, finalist candidates will be required to complete a background check, prior to an offer being extended. These background checks include:

Prior Employment Verification

Education Verification

Social Security Trace

Criminal Background Check

Drug Screen

Motor Vehicles Records (where required for position)

For a listing of all opportunities at Caesars Entertainment, please go to http://harrahs.hodesiq.com/harrahsiq/Link_nav/job-careers.asp -

Caesars Entertainment Supports Workforce Diversity

Apply for this job at https://harrahsentertainment.contacthr.com/59789976

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Harrah's New Orleans

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