MGM Resorts International
Job Description Grade: POSITION SUMMARY: It is the primary responsibility of the Casino Host to assist in maintaining the property\u2019s casino customer base while expediting processes to ensure excellent customer service. The Casino Host will use appropriate judgment to execute casino customer requests. All duties are to be performed in accordance with MGM Resorts International Marketing polices practices and procedures. POSITION RESPONSIBILITIES\/DUTIES: Evaluate customers\u2019 casino activity to provide corresponding incentives and may have authorization to approve minimum amount of allowance (i.e. room, food, beverage, event tickets, promo chips, free play, airfare or discounts). Assist in maintaining and developing property\u2019s customer base through meeting and interacting with customers. Ensure customers from assigned regions are greeted upon check-in & check-out, and provides personalized service throughout their stay to the satisfaction of the customer. Process customers\u2019 reservations by using VIPR\/INTER RIDE, TANDEM, OPERA & PATRON management systems. If authorized, grant marker authorization limits to qualifying customers. Attend special event functions when appropriate to promote marketing efforts and greet customers. Maintain highly confidential customer information by enforcing the privacy of all guests and limits requests for information about such guests in accordance with company policies. Resolve customer disputes and complaints to the satisfaction of the customer and the company. Comply with all local laws, Title 31 and attends all the mandatory compliance and training sessions. Work at the Host desk on the Casino Floor, in VIP Services, or Special Events as scheduled. Make outbound calls as part of our telemarketing program. Perform other job related duties as assigned.\u00a0 EDUCATION and\/or EXPERIENCE:\u00a0 Required:\u00a0 High School diploma or equivalent Minimum of two (2) years hotel operations, casino marketing, VIP services or table games. High volume guest interaction or guest service experience. Preferred: 3 Years Casino Host experience Bachelor\u2019s degree. Previous experience working in a similar resort setting. KNOWLEDGE\/SKILLS\/ABILITIES: Able to work in a fast pace environment. Able to work as a team with co-workers. Demonstrates excellent customer service skills. Demonstrates savvy interpersonal skills to effectively communicate with all business contacts. Shows flexibility in working a variety of shifts. Demonstrates and maintains a professional, neat and well-groomed appearance adhering to MGM Resorts International Marketing standards. Able to travel domestically or internationally if necessary to meet existing customer base. WORK SCHEDULE\/HOURS: Regular scheduled hours Work Days and Work Hours vary by business demands. Other \u2013 Must be flexible if needed for occasional work outside of normal business hours.
MGM Resorts International
Website : http://www.mgmresorts.com/
The resorts and casinos of MGM Resorts International™ are some of the most famous in the world. Our 23 destinations are renowned for their winning combination of quality entertainment, luxurious facilities and exceptional customer service. We are actively expanding our presence globally, with potential developments in a number of domestic and international markets. At MGM Resorts International, we are all striving together to deliver an enticing blend of entertainment to every corner of the world. Many of our resorts are located in Las Vegas. Las Vegas features three of the largest convention centers in the U.S., spectacular entertainment, attractions, shopping and world-famous resorts. Whether dancing fountains, incredible stage productions, casino action, museums or natural attractions such as Lake Mead, Vegas offers something for everyone. A stroll down our streets takes you around the globe, with recreations like climbing to the top of the Eiffel Tower or taking a Venetian gondola ride. From shimmering resort pools and spa rejuvenation to nonstop nightlife, Las Vegas promises an unforgettable career destination.