Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Stateline, NV
View more jobs in Nevada

Job Details

VIP Host Hospitality- Full Time-Lake Tahoe

Location
Stateline, NV

Apply for this job






Profile

Description JOB SUMMARY: Manages all aspects of a customer journeywhile on property, simultaneously coordinating with account development teammembers on pre- and post-trip planning.Constantly strives to delight our guests; exceeding their expectationsthrough gracious, enthusiastic, and personalized service.Acts as an extension of the guestu2019s assignedhost. KEYJOB FUNCTIONS : u00b7Greetsguests in the casino and participates in social events and specialpromotions u00b7Usessound judgment and makes decisions in accordance with established comp andexpense guidelines u00b7Handlesdifficult guests and situations in a calm, professional and prudent manner u00b7Maintainsclose ties with customers to engender loyalty u00b7Anticipates,responds to and consistently meets or exceeds the needs of guests including,but not limited to, transportation and accommodation arrangements u00b7Seamlesscoordination with Account Development team, New Business Team and employeesthroughout property (e.g. Credit, Gaming, Hotel, Food & Beverage,Transportation) to create successful delivery of pre-trip itinerary u00b7Proactivelyidentifies and resolves service failures; taking immediate action to resolveservice gaps and cement player loyalty and intent to return by using compauthority or making exceptions u00b7Identifiesways to increase efficiencies and to improve products or services u00b7Clearlycommunicates programs/services to necessary people, seeks their support andkeeps them informed of changes that may impact the business u00b7Keepstrack of existing products/services and/or progress on new initiatives u00b7Mustbe knowledgeable of all happenings on property and in market u00b7Findsnew customers based on criteria established by property leadership u00b7Staysup to date with the latest developments in both the local market andindustry u00b7Givesconsistent, polite, timely, and accurate information and service to all guests;taking the initiative to find the answer when unsure u00b7Actsas Host on Duty when needed EDUCATION and/or EXPERIENCE: u00b7HighSchool Diploma or equivalent; College Degree preferred u00b7Minimum5 Yrs in Customer Service; Three to five years experience casino/hotel,customer service, host or other account management experience (Luxury serviceexperience preferred). QUALIFICATIONS: u00b7Literacyand fluency in English; Multi lingual preferred u00b7Abilityto think independently in making decisions to maximize customer serviceexperience and program profitability. u00b7Abilityto effectively manage time and perform multiple tasks simultaneously. u00b7Mustbe proficient with customer Point-of-Service systems. u00b7Excellentinterpersonal, communication, problem solving and analytical skills required. u00b7Musthave a systematic and process oriented mindset to ensure seamless end-to-endcustomer experiences. u00b7Strongattention to detail with both trip logistics and customers. u00b7Musthave excellent customer service skills. u00b7Mustpresent well-groomed professional appearance. u00b7Approachable:Spends the extra effort to put others at ease. An exceptional listener who isgracious, sensitive and patient. u00b7Initiative:Create and seize opportunities to win, even when faced with ambiguity. Truepassion for results. u00b7InterpersonalSavvy: Builds rapport quickly by listening, sharing, understanding andcomforting. u00b7OutsideIn: Obsessed with exceeding customer expectations. Passionate about serviceimprovements. u00b7Self-Assurance:Confident in ability to meet goals. u00b7Composure:cool under pressure;u00a0doesn't show frustration or become defensive whenfaced with challenging or stressful situations;u00a0not knocked off balance bythe unexpected; a settling influence with others. u00b7PlanningAgility: sees ahead to prepare competitiveu00a0strategies and plans;accurately scopes & plans tasks; setsu00a0clear goals and evaluatespersonal performance against results; anticipates future challenges andadjustsu00a0for roadblocks u00b7Abilityto maintain strictest confidence regarding all information concerning CaesarsEntertainment u00b7Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business u00b7Actsas a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same. u00b7Adheresto all regulatory, company and department policies and procedures PHYSICAL, MENTAL andENVIRONMENTAL DEMANDS: u00b7Mustbe able to sit, stand or walk for long periods of time (4 hours). u00b7Mustbe able to move in and around on the casino floor quickly. u00b7Mustbe able to respond calmly and handle many customer demands in a fast pacedenvironment. u00b7Visualand auditory range must include immediate environment. u00b7Musthave the manual dexterity to operate a computer and other necessary officeequipment. u00b7Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel u00b7Abilityto grasp, finger dexterity, use repetitive hand motion Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills,duties, requirements, efforts or working conditions associated with thejob. While this is intended to be an accurate reflection of the currentjob, management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Qualifications JOB SUMMARY: Manages all aspects of a customer journeywhile on property, simultaneously coordinating with account development teammembers on pre- and post-trip planning.Constantly strives to delight our guests; exceeding their expectationsthrough gracious, enthusiastic, and personalized service.Acts as an extension of the guestu2019s assignedhost. KEYJOB FUNCTIONS : u00b7Greetsguests in the casino and participates in social events and specialpromotions u00b7Usessound judgment and makes decisions in accordance with established comp andexpense guidelines u00b7Handlesdifficult guests and situations in a calm, professional and prudent manner u00b7Maintainsclose ties with customers to engender loyalty u00b7Anticipates,responds to and consistently meets or exceeds the needs of guests including,but not limited to, transportation and accommodation arrangements u00b7Seamlesscoordination with Account Development team, New Business Team and employeesthroughout property (e.g. Credit, Gaming, Hotel, Food & Beverage,Transportation) to create successful delivery of pre-trip itinerary u00b7Proactivelyidentifies and resolves service failures; taking immediate action to resolveservice gaps and cement player loyalty and intent to return by using compauthority or making exceptions u00b7Identifiesways to increase efficiencies and to improve products or services u00b7Clearlycommunicates programs/services to necessary people, seeks their support andkeeps them informed of changes that may impact the business u00b7Keepstrack of existing products/services and/or progress on new initiatives u00b7Mustbe knowledgeable of all happenings on property and in market u00b7Findsnew customers based on criteria established by property leadership u00b7Staysup to date with the latest developments in both the local market andindustry u00b7Givesconsistent, polite, timely, and accurate information and service to all guests;taking the initiative to find the answer when unsure u00b7Actsas Host on Duty when needed EDUCATION and/or EXPERIENCE: u00b7HighSchool Diploma or equivalent; College Degree preferred u00b7Minimum5 Yrs in Customer Service; Three to five years experience casino/hotel,customer service, host or other account management experience (Luxury serviceexperience preferred). QUALIFICATIONS: u00b7Literacyand fluency in English; Multi lingual preferred u00b7Abilityto think independently in making decisions to maximize customer serviceexperience and program profitability. u00b7Abilityto effectively manage time and perform multiple tasks simultaneously. u00b7Mustbe proficient with customer Point-of-Service systems. u00b7Excellentinterpersonal, communication, problem solving and analytical skills required. u00b7Musthave a systematic and process oriented mindset to ensure seamless end-to-endcustomer experiences. u00b7Strongattention to detail with both trip logistics and customers. u00b7Musthave excellent customer service skills. u00b7Mustpresent well-groomed professional appearance. u00b7Approachable:Spends the extra effort to put others at ease. An exceptional listener who isgracious, sensitive and patient. u00b7Initiative:Create and seize opportunities to win, even when faced with ambiguity. Truepassion for results. u00b7InterpersonalSavvy: Builds rapport quickly by listening, sharing, understanding andcomforting. u00b7OutsideIn: Obsessed with exceeding customer expectations. Passionate about serviceimprovements. u00b7Self-Assurance:Confident in ability to meet goals. u00b7Composure:cool under pressure;u00a0doesn't show frustration or become defensive whenfaced with challenging or stressful situations;u00a0not knocked off balance bythe unexpected; a settling influence with others. u00b7PlanningAgility: sees ahead to prepare competitiveu00a0strategies and plans;accurately scopes & plans tasks; setsu00a0clear goals and evaluatespersonal performance against results; anticipates future challenges andadjustsu00a0for roadblocks u00b7Abilityto maintain strictest confidence regarding all information concerning CaesarsEntertainment u00b7Abilityto uphold and demonstrate the highest level of integrity in all situations andrecognize standards required by a regulated business u00b7Actsas a role model to other Team Members and always presents oneself as a creditto Caesars Entertainment and encourages others to do the same. u00b7Adheresto all regulatory, company and department policies and procedures PHYSICAL, MENTAL andENVIRONMENTAL DEMANDS: u00b7Mustbe able to sit, stand or walk for long periods of time (4 hours). u00b7Mustbe able to move in and around on the casino floor quickly. u00b7Mustbe able to respond calmly and handle many customer demands in a fast pacedenvironment. u00b7Visualand auditory range must include immediate environment. u00b7Musthave the manual dexterity to operate a computer and other necessary officeequipment. u00b7Musthave the ability to push, pull, reach, bend, twist, stoop, and kneel u00b7Abilityto grasp, finger dexterity, use repetitive hand motion Positionsthat have contact with the public require the ability to work in a noisy environment, and may be exposed to guests who use tobacco products.Also, non-public contact positions may berequired to enter public areas from time to time, in connection with theirduties, and may be subject to the same environment. Disclaimer This is not necessarily an exhaustive list of all responsibilities, skills,duties, requirements, efforts or working conditions associated with thejob. While this is intended to be an accurate reflection of the currentjob, management reserves the right to revise the current job or to require thatother or different tasks be performed when circumstances change, (e.g.emergencies, changes in personnel, workload, rush jobs or technicaldevelopments). Employee Status :Regular Job Level :Entry Level Travel :No

Company info

Sign Up Now - EntertainmentCrossing.com

Similar Jobs:
Description JOB SUMMARY: Welcomes and seats guests and receives andrecords payment of restaurant guest checks. KEY JOB FUNCTIONS : \u00b7Greetsrestaurant guests in a friendly and courteous manner. \u00b7Arrangesfor p...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
EntertainmentCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
EntertainmentCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 EntertainmentCrossing - All rights reserved. 169