Emagine Entertainment Theatres
Company: Emagine Entertainment
Rochester Hills, MI
200 Barclay Cir.
Rochester Hills, MI 48307
A Theater Manager position with Emagine is available!
If you enjoy working in a high energy, fun, and exciting environment we want you to be a part of our management team! Emagine is a leader in the upscale casual dining and entertainment experience, and we are looking for people like YOU!
The Manager provides leadership and direction to the theater and restaurant crew operations to ensure that all team members are guest-focused, team-focused, and contributing to enhancing the overall Emagine guest experience.
Essential Duties and Responsibilities
include the following. Other duties may be assigned.
Greet and educate guests about concession items, movies, rating systems, and theater directions so guests feel welcomed, well informed, and are able to choose from a variety of options.
Manage and oversee employees in crew operations ensuring that they are providing outstanding customer service by consistently going above and beyond to ensure all guests enjoy their Emagine experience.
Respond to guest comments while educating and empowering other employees to act in similar capacity to maintain a high level of guest satisfaction and quality.
Manage and oversee day to day operations of the theater to ensure efficiency and profitability standards are being maintained.
Manage the closing process with balancing drawers and verifying nightly deposits to aid in nightly closing processes.
Oversee and deploy the scheduling of crew members to ensure the appropriate staffing levels are occurring to provide optimum servicing levels for Emagine guests.
Manage the monitoring of employee breaks and other minor restrictions per Michigan Law so all legalities and rules are effectively abided by.
Aide in the management of the human resource function ensuring recruitment, selection, orientation, training, scheduling and performance management functions meet or exceed the company established criteria.
Ensure that proper security procedures are in place to protect employees, guests and company assets.
Control costs by reviewing portion control and quantities of preparation; minimizing waste and ensuring high quality of preparation.
Achieve restaurant operational objectives by contributing information and recommendations to strategic plans and reviews.
Prepare and complete action plans; implementing production, productivity, quality, and customer-service standards.
Meet restaurant financial objectives by forecasting requirements, preparing an annual budget and scheduling expenditures.
Collaborates in menu planning by consulting with chefs to ensure items are well executed for all guests.
Estimate food costs and profits and adjust menus accordingly.
Enforce safety, sanitary practices and maintenance to ensure compliance with operational standards, company policies,
laws, and ordinances; all health inspections meet required state standards.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform the job successfully, an individual should demonstrate the following competencies:
- Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
- Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others.
- Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; benefits organization through outside activities; supports affirmative action and respects diversity.
- Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
Business Acumen -
Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition; aligns work with strategic goals.
- Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
A two-year degree College or university, preferably a degree in Hospitality Management; Two to three years of management experience in a theater or restaurant environment.
A minimum of 2 years in restaurant, retail or theater management experience.
Ability to communicate with co-workers and employees in a positive and supportive manner.
Answer guest questions and provide assistance when needed.
Maintain the safety and cleanliness of the facility
A motivated and dedicated leader!
Strong attention to detail
Ability to work efficiently without direct supervision
Ability to remain calm in stressful situations
Willingness to work unusual work hours (evenings, weekends and holidays)
What We Offer:
Competitive pay scales.
A fun and exciting place to work!
Please submit resumes to amberw @ emagine-entertainment.com (no spaces). Please put Rochester Hills MGR in the subject line.
Emagine Entertainment is an equal opportunity employer of all qualified individuals; including minorities, women, veterans, and individuals with disabilities, and regardless of sexual orientation or gender identity.
Emagine Entertainment is a proud Mid-West based luxury theatre company and operates 17 theatres across the states of Michigan, Minnesota, and Illinois.
Our goal is to enhance the movie-going experience and provide each of our guests with unparalleled customer service, gourmet concessions, power recliners or DBOX Motion seats, and other upscale amenities – like valet parking. All of this is done to provide each of our guests with a relaxing and enjoying movie experience.
Location/Region: Rochester, MI (US)
Emagine Entertainment Theatres