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Job Details

Casino Concierge

Company name
Wind Creek Hospitality

Location
Wetumpka, AL

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Job Overview: It is the responsibility of the Casino Concierge to work under the guidance of the Casino Marketing Manager.All duties are performed in accordance with the departmental and property policies, practices, and procedures, as well as within the framework and intent of the Purpose.Purpose: Our genuine engagement and positive energy provide guests, especially women, an escape from their ordinary world into our exciting fantasy world of play, chance, and possibility.With this contribution, we give them a feeling of belonging and importance.Value System: Our Enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best.We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.The resulting creation of wealth will grow opportunities for all.Duties and Responsibilities: Maintain a high level of player recognition and service Establish new members in the CLUB Aid in the maintenance and growth of rated play Provide leadership, and support to casino marketing in regards to customer service Act as a casino marketing liaison to ensure needs of mid-level casino players are met Determine player eligibility of complimentary services Set up reservations for customers and follow through to ensure level of service is maintained Respond to guest requests, questions or problems in a timely fashion Performs other job related duties and projects assigned RequirementsJob Requirements: (please ensure you meet the listed requirements prior to applying) High School diploma or GED required or currently enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment Must be twenty-one (21) years of age or older Bachelor's Degree in related field preferred One (1) year working in a Casino environment \u2013 required Two (2) years Casino Marketing or VIP Services experience \u2013 preferred Experience in similar resort setting \u2013 preferred Must successfully pass job interview, including a guest service audition and obtain the \u201cGold Pass\u201d \u2013 required Working knowledge of Opera, CMP, or comparable programs \u2013 required Working knowledge of MS Word, Excel, and Outlook or comparable programs \u2013 required Must successfully pass job interview, including a guest service audition Professional appearance is mandatory at all times Must have great communication skills, verbal and written, and high energy Ability to observe and recall details and effective decision-making, social and organizational skills.Able to handle guest service issues in a professional manner in an effort to ensure future visits Willing and able to work odd or irregular hours including nights, weekends, and holidays Willing to travel and participate in training as recommended or required Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position Must have willingness and ability to work in a smoke\/secondary smoke environment NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES On-line applications are accepted at http:\/\/www.windcreekhospitality.com\/Careers.For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

Company info

Wind Creek Hospitality

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