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Customer Support

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Atlanta, GA


Customer Support

At NextGen, we don’t just hire people, we hire up, that is, the best and the brightest, matching talent with great companies across the United States. Ours is a process of Discovery, learning everything we can about our candidates and our clients, in order to achieve the best possible match. We know that behind every placement, there are real people looking for an opportunity and the right fit to achieve their career goals and professional dreams. We work from a platform we call NextDimensions, a program that is built on knowledge and trust to create positive and productive partnerships.

At NextGen we are actively looking for high caliber talent to fulfill the following opportunity.

Job Title: Customer Support

Location: ATLANTA, GA 30308

Job Duration: 1 year contract

Project Description:

To support MDM applications for MobileIron, Airwatch, Toggle and McAfee.

Job Description:

Need to have experience with Support Business Clients.

Experience supporting 24x7 either on-call or shift work.

In addition to troubleshooting the MDM application candidate will also be responsible for Administering the MDM application on behalf of the customer.

Ticket Management (Open, Update, Track, Route, Close)

Troubleshoot Application Download Issues

Troubleshoot Device – Application Configuration issues

Troubleshoot Device Enrollment Issues

Troubleshoot Device – Server Internetworking

Troubleshoot MDM Platform Availability Issues

Job Requirements

NextGen Information Services provides our consultants with flexible employment options to include, Hourly, Salary, Subcontracting or 1099 engagements. Our Hourly and Salary employment opportunities include a variety of optional healthcare benefits!

NextGen benefits may include:

Healthcare, Dental, and Vision Insurance

Life Insurance and Short & Long Term Disability

Paid Time off and Paid Holidays for Salaried Employees

401k.Retirement Plan

Flex Spending Accounts

NextGen will also provide training for our consultants when it benefits their career growth

Lengthy interview prep plan and outplacement services

Our goal at NextGen is to bring our clients the talent they need and demand for business success, and to bring our consultants the opportunity and support for a successful professional life. Most importantly, we work hard not in just making connections, but in making connections that last. At NextGen, we believe we are catalysts to change, changing business, changing lives and we pride ourselves on this principle.

The business world is constantly evolving and at NextGen we know that you are too. Are you or someone you know looking to explore new career opportunities? Explore NextGen……

View additional current openings


Have a friend or colleague looking to make a career change, refer them and earn a referral bonus. Referrals will be paid after the consultant has been on project 120 days.

*NextGen Information Services is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin or disability or any other basis prohibited by applicable law.

Company info

NextGen Information Services, Inc.
Website :

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