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Job Details

Box Office Host

Company name
Flix Brewhouse

Frisco, TX

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Job Description:  Box Office Hosts are the welcoming team to our cinema guests and  maintain extensive knowledge of our show schedule, seating chart, sales,  marketing  efforts, loyalty  program,  and other operational programs.

Job  Purpose:  To exceed guest  satisfaction.  Gives personal  attention and  takes  ownership  of excellent  service. 

Listens,  apologizes  with empathy,  finds a solution,  and  follows through  when resolving guest  problems.

Job Qualifications:

\tDelivers  exceptional  verbal  communication  skills  with  a warm and  inviting  personality.
\tAbility  to multi-task,   be personable  and  be detailed  oriented.
\tAbility  to take direction, develop and work in a team environment.
\tWorks calmly   and  executes job  duties  effectively under pressure.
\tAccountable,   self-motivated,   organized  and utilizing    problem solving  skills.
\tCommitted  to quality movie-going   and brewpub  service and  menu knowledge.

Job Tasks:

\tGreet all  guests with a pleasant,   upbeat  attitude.
\tThanks every guest that leaves.
\tAnswer telephones  in  a polite  and expeditious  manner.
\tRefers  all  guest's complaints  and  concerns to management  with  a sense of urgency.
\tSell tickets.
\tKnows  story lines  of all  current and  upcoming  movies,  as well as all  marketing programs.
\tKnowledgeable  of menu items  offered by the cinema and  their  prices.
\tInform guests of their  buying choices.
\tUse  positive, up-selling,  and  suggestive selling   practices.
\tReceive  money and  count the correct change  for each sale.
\tUse the point of sale  system terminals  located at  the cinema for every sale.
\tBecome knowledgeable   of company  procedures  regarding  the use of sales  terminals.
\tAccurately  control the money in assigned   cash drawers.
\tAccurately  control the ticketing  of guests and guest  seating  in  shows.
\tWear  company  uniform  and  maintain   professional   appearance.
\tMaintains   a clean work station.
\tCleans  designated  areas  each shift and any other areas  of the cinema as directed by management.
\tCare for cinema and  eguipment with high level  of consideration  for its value at all times.
\tAssists guests to the fullest  extent possible.

Physical  Requirements:

\tAbility to speak and hear.
\tClose and  distance  vision, peripheral  vision, depth perception, and  the ability   to adjust focus.
\tAbility   to stand and walk  for long periods  of time.
\tAbility  to reach,  bend, stoop, and  freguently  lift up to 35 lbs.  and occasionally  lift/move  50 lbs.

Working Conditions:

\tExposure to heat/cold   from the mechanical  equipment.
\tModerate  to loud  noise  level.

Brand  Principals:

\tWide Spectrum Flix Brewhouse is  designed   to deliver a superlative  experience  For adults  and families  in the broadest  segments of American  life. However, we are  not all things  to all people.
\tGuest Service Philosophy We make every reasonable  effort to make  the guests we serve happy.   Although guests are  not always right,  they are always our guests.
\tSurprise and  Delight We create emotional  connections  by going  above and  beyond  and turn guests into fans by finding   ways to do unexpected things For them.
\tCinematic  Leadership We generally exhibit first·run  wide  release  motion pictures.  We celebrate 
\tthe cinematic   experience and work to protect it by providing  a safe and approachable   movie-going environment For adults and Fomilies.  We will  always be on the forward curve of cinema technology.
\tGood  Food We offer high-quality   food that is all-American,  responsibly   sourced,  nutritionally  diverse,affordably  priced and accessible  to the markets we serve.
\tCraft Beer We  are missionaries  working to save the world  from bad  beer! At the world's  only  first-run   craft brewery cinema,   beer  is  a unique  brand  differentiator.   We are an active participant   in  the craft beer movement and  support and  collaborate with  other craft brewers.
Additional Info Job Industries Food & Restaurant

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Flix Brewhouse

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