Job Description: Box Office Hosts are the welcoming team to our cinema guests and maintain extensive knowledge of our show schedule, seating chart, sales, marketing efforts, loyalty program, and other operational programs.
Job Purpose: To exceed guest satisfaction. Gives personal attention and takes ownership of excellent service.
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
\tDelivers exceptional verbal communication skills with a warm and inviting personality.
\tAbility to multi-task, be personable and be detailed oriented.
\tAbility to take direction, develop and work in a team environment.
\tWorks calmly and executes job duties effectively under pressure.
\tAccountable, self-motivated, organized and utilizing problem solving skills.
\tCommitted to quality movie-going and brewpub service and menu knowledge.
\tGreet all guests with a pleasant, upbeat attitude.
\tThanks every guest that leaves.
\tAnswer telephones in a polite and expeditious manner.
\tRefers all guest's complaints and concerns to management with a sense of urgency.
\tKnows story lines of all current and upcoming movies, as well as all marketing programs.
\tKnowledgeable of menu items offered by the cinema and their prices.
\tInform guests of their buying choices.
\tUse positive, up-selling, and suggestive selling practices.
\tReceive money and count the correct change for each sale.
\tUse the point of sale system terminals located at the cinema for every sale.
\tBecome knowledgeable of company procedures regarding the use of sales terminals.
\tAccurately control the money in assigned cash drawers.
\tAccurately control the ticketing of guests and guest seating in shows.
\tWear company uniform and maintain professional appearance.
\tMaintains a clean work station.
\tCleans designated areas each shift and any other areas of the cinema as directed by management.
\tCare for cinema and eguipment with high level of consideration for its value at all times.
\tAssists guests to the fullest extent possible.
\tAbility to speak and hear.
\tClose and distance vision, peripheral vision, depth perception, and the ability to adjust focus.
\tAbility to stand and walk for long periods of time.
\tAbility to reach, bend, stoop, and freguently lift up to 35 lbs. and occasionally lift/move 50 lbs.
\tExposure to heat/cold from the mechanical equipment.
\tModerate to loud noise level.
\tWide Spectrum Flix Brewhouse is designed to deliver a superlative experience For adults and families in the broadest segments of American life. However, we are not all things to all people.
\tGuest Service Philosophy We make every reasonable effort to make the guests we serve happy. Although guests are not always right, they are always our guests.
\tSurprise and Delight We create emotional connections by going above and beyond and turn guests into fans by finding ways to do unexpected things For them.
\tCinematic Leadership We generally exhibit first·run wide release motion pictures. We celebrate
\tthe cinematic experience and work to protect it by providing a safe and approachable movie-going environment For adults and Fomilies. We will always be on the forward curve of cinema technology.
\tGood Food We offer high-quality food that is all-American, responsibly sourced, nutritionally diverse,affordably priced and accessible to the markets we serve.
\tCraft Beer We are missionaries working to save the world from bad beer! At the world's only first-run craft brewery cinema, beer is a unique brand differentiator. We are an active participant in the craft beer movement and support and collaborate with other craft brewers.
Additional Info Job Industries Food & Restaurant