Metro One Loss Prevention Services Group
The Talent Manager's primary responsibilities are to sustain service quality at or above company and client standards. Open posts, overtime, service quality and client relations are the key performance indicators for this position.
The position does include performing HR-related duties and works closely with corporate HR leadership. This position carries out responsibilities in the following functional areas: recruitment, on-boarding, learning, performance management, policy implementation, employee relations, and employment law compliance.
Responsible for assisting the scheduling function to include; scheduling, roll call, replacements and fill-ins for the assigned divisions.
Ensure all officers use the mobile check-in application for time and attendance recording.
Maintain standards relative to overtime performance though effective scheduling and supporting Recruitment.
Maintain staffing levels to standard through effective communication and collaboration with Recruitment.
Assess staffing by-client to confirm officer assignments are appropriate to the client.
Maintain attendance standards by ensuring corrective measures are undertaken for lateness, excessive call-outs and no call/no show.
Maintain open post standards by eliminating substandard officers and collaborating with Corporate Operations Management to develop a stand-by regimen. Proactively modify the stand-by regimen to accommodate holidays, weather conditions, call-out trends and other circumstances causing officers to fail to report to their posts.
Support market in scheduling new hires appropriate to client standards and immediately upon completion of training. Follow-up to ensure new hires are fully integrated into the schedule in subsequent weeks.
Sustain standards for turnover. Assess officer quality for succession purposes enabling appropriate assignment of high performers with increased compensation. Accurately report temporary increases and hours to Payroll to ensure the accuracy of officers' wages.
Maintain great communication with payroll department.
Coordinate the following for the New York Region: site/store visits, field recruiting, client contact, coaching and retraining of officers and conducting follow-up for corrective measures and client requests.
Establish frequent client visits, quality standards of conduct and required follow-up utilizing the Track Tik application.
Ensure an urgent response to client concerns and all substandard conditions noted during site visits with appropriate follow-up and communication with the client and supervisor.
Assist the Corporate Human Resource Department in enforcing compliance to all retraining and other licensing requirements
Ensure timely investigations of misconduct and address all associates's counseling and disciplinary issues.
Any additional tasks deemed necessary by Senior Management.
Four-year degree or equivalent
Prior Law Enforcement and Security Management Experience
Strong oral and written communication skills
Familiarly with HR and scheduling software (ICIMS, Valiant, HRIS)
Outgoing personality with strong organizational, leadership and customer service skills
Experience in recruiting functions and client relations
Must have at least two years of management experience
High energy, excellent focus, relentless drive, team player
Ability to multi-task and work under pressure meeting continuing deadlines
Ability to work in a fast-paced, rapidly changing environment
Advanced Computer skills
Ability to work with minimal supervision
Commensurate with experience
About The Company: Founded in 1984 as a family-owned provider of security services, the Metro One LPSG brand has been built upon an uncompromising commitment to unsurpassed service. This commitment requires resources that the more price-driven providers in the security industry cannot provide.
The rigorous requirements applied to candidate recruitment, screening, training and retention enable us to deploy a quality workforce capable of performing to the highest standards in the industry. We are known for intense supervision and management of our field personnel and producing a service that sustains a professional standard that distinguishes us from other security providers.
Location/Region: Albuquerque, NM (US)
Metro One Loss Prevention Services Group