Account Representative

Profile

Full Time Job
Role Description
This position is based in Los Angeles, California and reports to the Account Manager. The Account Representative communicates on a daily basis with the clients, Production department, and technical team regarding new orders, work(s) in progress, and billing. In addition, this position ensures that client requirements are adequately defined, uniformly understood, and appropriately planned to achieve the successful execution of client projects.
Specific Responsibilities
Develop positive relationship with client through daily interaction and communication.
Evaluate client needs, determine if challenges may arise and seek to proactively address problems.
Build strong working relationships within department, company and with clients.
Communicate and coordinate activities for new and ongoing projects with Production department, technical team, management, and clients.
Ensure delivery requirements and objectives are accomplished within the prescribed time frame and funding parameters as dictated by client.
Oversee production process from start to finish, identifying and addressing project changes, potential problems and issues, and fielding client requests and complaints.
Review client orders, determine and schedule project deliverables, production milestones, and required tasks
Manage client order specs, production data, and required elements.
Capabilities and Skills
Excellent communication skills
Excellent negotiation skills
Good technical understanding
Ability to quickly grasp complex subject matters
Ability to work to tight deadlines and under pressure
Self-motivation
Proactivity
Ability to work independently and on own initiative
Ability to be an excellent team player
Good time management skills
Excellent organizational skills
Strong interpersonal skills
Good attention to detail
Excellent problem-solving skills
Enthusiastic and willing to learn
Qualifications and Experience
Bachelor's degree desired or equivocal experience in client servicing job.
Experience dealing with customers and/or clients in a manner that consistently establishes and builds trust in the relationship.
Highly developed communication skills and experience with high-pressure, deadline-driven scenarios.
Interest in Media and Entertainment industries.
The Company may require that the successful candidate hired for this position be fully-vaccinated for COVID-19, if and to the extent permitted by applicable law. The Company will make exceptions for medical, sincerely held religious belief, or other legally required exceptions.
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Company info

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