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Job Details

Incident Report Writer

Location
San Antonio, TX, United States

Posted on
Feb 16, 2022

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Part Time Job
Overview
Qualified Incident Report Writers (Command Center Dispatcher) will have the primary responsibility of answering and responding to any emergency or non-emergency calls to aid important information. Their mand duties include logging each call, providing answers to questions by retrieving information from the necessary departments, prioritizing each call or request occurring at the AT&T Center and Toyota Field.
Incidents involving guests, employees, or any other visitor will be thoroughly documented, and filled in accordance with procedures defined in policies and procedures.
The Command Center Dispatcher is responsible for completing all necessary paperwork/reports pertaining to events at the AT&T Center and Toyota Field.
The report writer will carry him or herself in a professional, and courteous manner always and be understanding of all persons involved.
The Command Center Dispatcher will not draw their own conclusions but will gather the facts from those involved. Command Center Dispatcher will also provide outstanding service to guests and employees, and perform other duties as assigned by the Security Manager.
• Pay: $13.50/hr.
• Hours/Week: 29hrs/week
In every position, each employee is expected to: demonstrate alignment with SS&E’s core values and mission, collaborate with internal/external family members and demonstrate ongoing development.
Responsibilities
• Ensures all reports are written in compliance with AT&T Center and Toyota Field regulations, policies and procedures.
• Continuously roams the arena during events and understands and effectively uses the 2-way radio system to communicate with key staff, efficiently responding to incident calls.
• Proactively asks appropriate questions to witness and those involved to ensure a thorough and complete account of the incident is captured.
• Has thorough knowledge of the building including Front of House and Back of House areas.
• Provides proactive service to guests between calls.
Qualifications
• Ability to work evenings, weekends, and holidays.
• High School diploma or equivalent.
• Obtain and maintain a Level 2 Security License and Certification with the Texas Department of Public Safety Private Security program.
• Able to lift and carry 25 plus pounds as needed.
• Must be able to stand and/or walk for long periods for the duration of assigned shift.
• Must be able to ascend/descend multiple flights of stairs in an arena and outdoor stadium setting throughout the duration of the shift.
• Must be able to work at both AT&T Center and Toyota Field for all events assigned.
• Ability to work outdoor events in hot, cold, wet, or windy conditions throughout duration of shift.
• Must possess the ability to meet dress standards.
• Excellent oral communication and interpersonal skills.
• Demonstrate poise, tact, and diplomacy.
• Excellent written communication skills pertaining to legal documentation of incidents
• No previous criminal convictions and ability to pass background check.
• Must embrace and contribute to a team environment.
**** in the application.

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